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Get fast answers to your plan, billing and coverage questions.

Have your member ID card?

Calling the phone number on the back of your member ID card provides the fastest and most direct service for questions. 

Don't have your member ID card?

Please call: 888-206-4697

Mon. through Fri., 8 AM to 6 PM ET

Hearing or speech impaired?

Please call 800-442-7028

TTY users dial 711

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan. 

Need help purchasing a plan?

Reach out for help picking a plan, including when and how coverage can be purchased.

Call us to get answers to your Blue Cross and Blue Shield of North Carolina (Blue Cross NC) plan, bill or claims questions. You can also call us to learn more about purchasing a plan.

Individual and family plans (under age 65)

800-324-4973 (toll-free) 

Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET

Group plans (company sponsored)

800-291-6315 (toll-free) 

Mon. through Thurs., 8 AM to 6 PM ET, and Fri., 8 AM to 5 PM ET

Para asistencia en español

866-760-5570

De lunes a jueves, de 8 AM a 6 PM ET, viernes, de 8 AM a 5 PM ET

Purchasing a Medicare plan?

Reach out for help picking the right Medicare plan, including when and how coverage can be purchased.

Blue Medicare HMO℠ & PPO℠

800-665-8037 (toll-free)

TTY users dial 711

Mon. through Sun., 8 AM to 8 PM ET

Blue Medicare Rx℠ (PDP)

800-661-5518 (toll-free)

TTY users dial 711

Mon. through Sun., 8 AM to 8 PM ET

Blue Medicare Supplement℠

800-478-0583 (toll-free)

TTY users dial 711

Mon. through Fri., 8 AM to 5 PM ET

Healthy Blue + Medicare℠

800-400-8745

TTY users dial 711

Mon. through  Sun., 8 AM to 8 PM ET

New Medicare member ID cards are on their way!

If you have not received your new member ID card in the mail yet, you can log in to Blue Connect to view or print your digital ID card. Make sure you are using your new card when you visit the doctor in 2024.

Learn About New Member ID Cards

Get more help

Not the support you need? You can visit us in person, get agent resources or report health care fraud and abuse.

Locations

Agents

Fraud and abuse

Additional phone numbers

888-868-5598 (log-in support)

Asheville: 828-348-2583

Fayetteville: 910-868-1928

Winston-Salem: 336-778-0807

Greensboro: 336-790-5858

Hickory: 828-855-9155

Garner: 919-234-6066

South Charlotte: 704-527-4220, 800-286-4220 (toll-free)

855-511-BLUE (2583)

Raleigh: 888-275-7513, x1 (toll-free)

Charlotte: 888-275-7513, x2 (toll-free)

Boone: 888-275-7513, x3 (toll-free)

Toll-free: 800-222-4739

Yokasta Crouse (Sr. Business Operations Advisor): 984-201-1902 

Jaynita Shah (Business Operations Advisor): 919-765-2644 

Abel Simutami (Sr. Healthcare Consultant): 919-287-8123 

Kimberley Jones-Scott (Manager - FEP Sales): 919-765-3678 

Group Consultants: 

Please call 844-594-5070

(TTY 711)

For more information, visit us at Healthy Blue NC.

Blue Medicare HMO℠ & PPO℠: 800-665-8037 (TTY users dial 711)  

Blue Medicare Rx℠ (PDP): 800-661-5518 (TTY users dial 711)

Blue Medicare Supplement℠: 800-478-0583 (TTY users dial 711)

Healthy Blue + Medicare℠: 800-400-8745 (TTY users dial 711)

Appalachian State: 888-351-8283

Campbell University: 800-579-8022

Duke University - Student Blue (Benefits/Claims): 888-234-2417

Duke University - Gallagher Student Health (Enroll/Waive): 866-931-5275

East Carolina University Undergrad: 888-351-8283

East Carolina University Postdoc: 800-762-8505

Elizabeth City State: 888-351-8283

Elon University: 800-579-8022

Fayetteville State: 888-351-8283

Meredith College: 800-579-8022

NC A&T: 888-351-8283

NC School of Science & Math: 888-351-8283

NC State Undergrad: 888-351-8283

NC State Postdoc: 800-762-8505

NC State RA/TA: 800-579-8022

NCCU Undergrad: 888-351-8283

NCCU Postdoc: 800-762-8505

St. Andrews University: 800-579-8022

UNC Ashville: 888-351-8283

UNC Chapel Hill Undergrad: 888-351-8283

UNC Chapel Hill Postdoc: 800-762-8505

UNC Chapel Hill RA/TA: 800-579-8022

UNC Charlotte Undergrad: 888-351-8283

UNC Charlotte Postdoc: 800-762-8505

UNC Greensboro: 888-351-8283

UNC Pembroke: 888-351-8283

UNC School of the Arts: 888-351-8283

UNC Wilmington Undergrad: 888-351-8283

UNC Wilmington Postdoc: 888-351-8283

University of Mt Olive: 800-762-8505

Wake Forest University: 800-579-8022

Western Carolina University: 888-351-8283

Wingate University: 800-579-8022

Winston Salem State: 888-351-8283