To ensure Blue Cross NC reviews your appeal or inquiry quickly, please review these key differences and file appropriately. Submitting an inquiry as an appeal (or vice versa) will cause delays.
- File an appeal when you are disputing the billing, coding or medical necessity of a claim.
- File an inquiry when you have a contractual dispute that is not related to billing, coding or medical necessity.
How to file an inquiry for FEP claims
Instructions
- Complete the FEP inquiry form
- Mail completed form to
Blue Cross NC
Federal Employee Program
PO Box 2291
Durham, NC 27702
Or fax to 919-287-5489
Blue Cross and Blue Shield of North Carolina does not discriminate on the basis of race, color, national origin, sex, age or disability in its health programs and activities. Learn more about our non-discrimination policy and no-cost services available to you.
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